Call Masking

Call masking that protects your techs — and your business

Technicians call customers through your business number, never their personal cell. Customers see your brand, techs keep their privacy, and you keep the relationship.

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Fieldz AI call history with masked technician calls

Personal numbers stay private

Techs dial a masking number and enter a job PIN — the system bridges the call so their cell number is never exposed.

Your customers stay yours

All customer contact runs through numbers you own, so relationships don't walk out the door with a technician.

Branded caller ID

Customers see your business number on every tech call, keeping communication consistent and professional.

Every call logged

Masked calls are logged against the job automatically, giving you a complete communication trail.

What you can do with call masking in Fieldz AI

Per-technician masking numbers or one shared line

PIN-secured dialing tied to each assigned job

Primary and secondary customer number selection

Masking-aware SMS placeholders in tech notifications

Real numbers never leak into tech-facing messages

Works from any phone — no app required to dial

Call Masking — frequently asked questions

How does a technician call a customer with masking on?

The tech dials their assigned masking number, enters the job PIN, and chooses the customer's primary or secondary number. The system bridges the call showing your business caller ID.

Can each technician have their own masking number?

Yes — assign a dedicated number per technician, or use one account-level masking number shared by the team.

What does the customer see?

Your business number. The technician's personal cell is never shown, and callbacks come to your business line — not the tech's phone.

Try call masking free for 7 days

Every Fieldz AI plan includes the full platform — no add-ons, no feature gates.

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