Billing & Account

1. Understanding your plan

Fieldz AI offers three single-location tiers (Standard / Pro / Premium) and dedicated multi-location plans for chains. Every plan includes a 7-day free trial — no credit card required.

Single-location plans at a glance

Note: This table is pending owner verification against the live plan config — final values will land in a follow-up.

If your team or call volume grows beyond Premium's allotments, additional SMS and minutes can be topped up à la carte from Settings > Phones.

2. Upgrading or downgrading

Plan changes are instant in either direction, with prorated billing handled automatically.

Upgrading

1. 1
   Go to Settings > My Plan.
2. 2
   Pick the new plan.
3. 3
   Stripe charges the prorated difference for the remainder of your current cycle and the upgrade takes effect immediately.
4. 4
   You'll see the new feature limits and SMS/minute allotments right away.

Downgrading

1. 1
   From Settings > My Plan, pick the lower-tier plan.
2. 2
   You keep your current plan until the end of the period you've paid for. The downgrade takes effect at the start of your next billing cycle — no refund for the unused premium portion.
3. 3
   If your usage exceeds the new plan's limits when the downgrade applies, the app stays usable but new sends/calls fail until you upgrade or wait for the limit to reset.

3. Annual vs monthly billing

Pay monthly at the standard rate, or pay annually and the billing-cycle summary on the pricing page shows the year-total. The 25% Off First Year promo applies to all single-location plans automatically when active.

How annual billing is charged

• The full annual amount is charged on day 1 of the billing cycle.
• Auto-renews on the same calendar day each year unless you cancel.
• Switching from monthly to annual mid-cycle: we credit the unused portion of your current monthly to your first annual charge automatically.

Switching annual → monthly

Switch from Settings > My Plan. The change takes effect at the end of your annual term — we don't pro-rate refunds for the unused months.

4. Cancelling your subscription

Cancelling is one-click. We don't do retention pages, mandatory phone calls, or 30-day notice periods — we'd rather you be happy than trapped.

How to cancel

1. 1
   Go to Settings > My Plan.
2. 2
   Scroll to the bottom and click Cancel Subscription.
3. 3
   Confirm. The cancellation is recorded immediately.

What happens after

• You keep full access through the end of the period you've already paid for. Nothing is locked the moment you cancel.
• At the end of your paid period, your account drops to read-only — you can still view jobs, customers, and invoices, but you can't create new ones or send messages.
• Your data is retained for 30 days in read-only mode. Resubscribe within that window and pick up exactly where you left off.
• After 30 days of cancellation, the account is queued for deletion per our retention policy.

5. Deleting your account

If you want to remove all your data permanently — not just cancel the subscription — use account deletion.

How to delete

1. 1
   Go to Settings > Account.
2. 2
   Scroll to the danger zone at the bottom and click Delete Account.
3. 3
   Confirm by typing your account email. This is intentionally a friction step — deletion is permanent.

What happens after

• Your account is queued for deletion immediately. Within 30 days, all personal data, customer records, jobs, invoices, call logs, and SMS history are permanently wiped from our database.
• Some records are retained longer for compliance — payment records (tax law), security/audit logs, and any data preserved under a legal hold. See Privacy Policy > Data Retention for the full breakdown.
• This is irreversible. Once the deletion completes, we cannot restore the account even with backups.